Yes, we are open and operating within normal parameters. However, all of our shipping carriers are still experiencing delays. Unfortunately, even though we are getting orders out the door on time, we have no control and little information on the shipping logistics of our carriers. You can use the tracking number from your order confirmation email to track the movement of your order through the links below:
USPS Tracking FedEx Tracking
As stated in our Shipping Policy, we are not responsible for carrier delays and cannot provide refunds for delayed shipments due to the carriers running behind. We sincerely apologize for this inconvenience, and are working hard to fulfill your orders as quickly as possible.
Thank you, for your understanding!
About Your Order
Locate Your Order
The arrival date of your order can vary depending on when you submitted your order and which shipping option you chose. Also, please take into consideration that the order processing time (typically 1 day), is not counted as a shipping day. Non-business days, such as Saturday, Sunday and U.S. national holidays are also not counted as shipping days.
Use the dropdown below for help with estimating the arrival of your order.
PLEASE NOTE this graph does not account for U.S. national holidays, which do not count as business days and could extend delivery.
Once your order has begun shipping, you can get real time updates on the movement of your order. To set this up, click on the tracking code link included the shipping notification email we sent you. This will take you to the carrier's tracking page with the estimated delivery date. Underneath the expected delivery date, click on the Text & Email Updates link to select how you would like to be notified and fill in either your email or phone number. Learn more about USPS notifications here.
If the full amount of processing and shipping time has passed and your order is currently late (per the drop down provided above), you can contact us through the link below to check on your order. Thanks!
My order is late and I would like to request an update.
Received Damaged or Missing Pieces
We're sorry that this happened. We understand how inconvenient it can be to have an appliance out of comission, and will work with you to get this resolved as soon as possible!
Please be aware that if you received a damaged order, we will need pictures of the damage, including any damage to the packaging to verify and claim the damage with the carrier. If you can have those pictures ready for when we ask, it will help us resolve this matter as quick as possible.
Once we have verified the missing or damaged pieces, we will issue a replacement. If you ordered multiple parts or a kit, please be aware that we will only replace the items that are missing/damaged and not the entire order.
It is our policy to send replacements for missing or damaged parts. We do not offer refunds in these situations unless there are extenuating circumstances. Thanks!
I understand and would like to claim a damaged or missing part.
Part Ordered Does Not Fit or Fix the Issue
We're sorry that this is happening. We understand how frustrating this can be, and will work with you to get this resolved as soon as possible.
When this happens, the first thing we have to do is use your model number verify that the part ordered is the correct one for your appliance. Please have your model number ready so that you can include it in the form, to help expedite this part of the process.
In the event that we find that the part is not correct for your model we will work with you to find the best solution for getting you the proper part.
If we confirm that the part is correct for your model, we will work with you to figure out what is preventing proper installation or possibly if your model requires an additional part for proper installation.
Wrong Part / Installation Problems Form
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