Please carefully read the return eligibility requirements and limitations below to help ensure an unproblematic return process:
We Do Not Accept Returns on:
ITEMS RETURNED THAT DO NOT COMPLY WITH OUR RETURN POLICY
If you return an item that does not fit within the eligibility requirements listed on this page, you agree that we may designate the item non-resalable. You agree that non-salable items may be disposed of. You agree that we will be under no obligation to return non-salable items to you and also agree that we are under no obligation to issue a refund to you for non-salable items.
You must request authorization from us to return an item. If your return request is approved, we will provide you with written instructions. You can apply for return authorization via our Returns Center Return Application.
In some circumstances, we may charge you a restocking fee of up to 20% of the purchase price of the item. The decision to charge a restocking fee is in our sole discretion. If a restocking fee is charged, you agree that the restocking fee can be deducted from your refund.
We do not refund any shipping costs you may incur.
REFUND TIMELINE AND POLICY
Refunds are typically issued 2-4 business days after a return has been received and inspected by our warehouse. In some instances, refunds can take up to two weeks to post to your account due to bank policies.
CLAIMING DAMAGED ITEMS
Parts damaged during shipment are eligible for replacement. If your part was damaged in shipment, please complete a damaged order form to request replacement parts. You must complete the damaged order form within (3) days of receipt to be eligible for part replacement.
ITEMS RETURNED WITHOUT WRITTEN AUTHORIZATION
If you return an item to us without first obtaining written authorization, you agree that we may, in our sole discretion, either (a) refuse the item, or (b) dispose of the item. If an item is returned without obtaining written authorization, you agree that we will be under no obligation to return unauthorized items to you and also agree that we are under no obligation to issue a refund. If the unauthorized item is refused, you will be responsible for all additional shipping costs incurred by shipping the unauthorized item back to you.
Additionally, if an unauthorized returned item is also determined to not be non-resalable, due to the item being used, installed, damaged, and/or not in original packing with all tags and labels, you agree that the non-salable item may be disposed of. You agree that we will be under no obligation to return non-salable items to you and also agree that we are under no obligation to issue a refund to you for non-salable items.
30 DAY RETURN TIMEFRAME
Once your return is approved, you must return your item to us within thirty days of the purchase date. We may extend this timeframe in our discretion, in writing, in our instructions.
Items must be returned in their original packaging with the manufacturer product labels still attached.
Some parts such as control boards and LED light boards are sensitive to static. These items are sealed in an anti-static bag that safeguards them from damaging static build-up. Once these bags are opened we are unable to guarantee that the item hasn't be exposed to / damaged by static build-up and therefore cannot be returned.
INSTALLED MECHANICAL, ELECTRICAL, AND GAS ITEMS
Mechanical items are considered installed when it has been attached to the appliance, or has any scuffs or visible marks from attempting installation. All mechanical items returned are inspected by technicians for signs of installation.
Electrical items are considered installed when the terminals, wires, and/or harnesses have been attached to the appliance. Electrical items that have been “plugged-in” but have not had power applied to them are still considered installed. All electrical items returned are inspected by technicians for signs of installation.
Gas components are considered installed once the gas lines or electrical connectors have been attached. Gas components include, but are not limited to, items such as gas valves, pressure regulators and safety valves. All gas components returned are inspected by technicians for signs of installation.