CUSTOMER BILLING & SHIPPING ADDRESSES
It is the customer’s responsibility to enter the correct information at checkout for billing and shipping address information. We greatly encourage customers to carefully check that the information entered is correct and accurate prior to submitting their order. Once the order has been submitted we are unable to change address information and will ship to whatever address has been submitted.
The customer is also responsible for checking and confirming the accuracy of their browser's auto-fill settings, as well as any information being submitted through a third party service, such as Paypal, G Pay, Amazon Pay, or Apple Pay, prior to submitting their order.
In the event that an order is returned due to an incorrect address, the customer is responsible for the incurred shipping charges as well as a restocking fee of up to 20% of the purchase price of the item. These fees will be deducted from the amount refunded/credited for the returned part(s). In addition, the customer would need to place a new order with the correct address, if they are still interested in purchasing the part(s).
PLEASE NOTE: We will not charge you any additional freight without your authorization.
UNFORESEEN & UNAVOIDABLE CIRCUMSTANCES
We cannot predict unforeseen circumstances such as weather delays, power outages or other things often referred to as “acts of God.” Although these delays may prevent your order from arriving on time, they are out of our reasonable control. In those cases we will work with you and the shipping carrier to be sure you get your package as soon as possible, however our normal shipping and delivery guarantees don’t apply.
Once an order is placed, it is automatically sent to processing. We do this so we can ship your order as soon as possible. Unfortunately, this means that we are unable to cancel an order after it has been submitted. We apologize for this inconvenience, and encourage you to speak with us if you have any questions or concerns prior to placing an order.
In the event that your order has arrived with damaged or missing pieces please notify customer service within (3) days of receipt. If we do not notate your account of the issue within (3) days we cannot guarantee that we will be able to offer you a replacement order.
Please note that we are not authorized to offer refunds under these circumstances, as it is our policy to replace the problem items in these situations.
For damaged orders we will need pictures of the damage, including any damage to the packaging to verify and claim the damage with the carrier. For orders that are missing something, we will need pictures of the packaging and a picture of anything that was received with the order.
Once we have verified the missing or damaged parts, we will issue a replacement. It is our policy to send replacements for missing or damaged parts. We do not offer refunds in these situations. If you ordered multiple parts or a kit, please be aware that we will only replace the items that are missing/damaged and not the entire order.
I understand and would like to claim a damaged or missing part.
If your order has been damaged in shipment by USPS (United States Postal Service) USPS requires you (the addressee) contact/take the damaged item and packaging to your local post office to submit a claim for refund.
They will have to print a PS-2856 form, to file a 'Damage Report of Insured Article and Contents'. Once printed the PS-2856 form will need completed and mailed/faxed to the St. Louis, MO post office for review. Once the claim has been approved USPS will issue a check to cover the damaged order.
WRONG PART RECEIVED
If you believe you have received an incorrect part, please complete a Return Application Form. Under Reason for Return, select Other from the drop down and type Wrong Part Received into the Other text box field. If we determine that the wrong part was sent in error on our part, there will be no return or restocking fees.
If your tracking details show the package was delivered and you cannot locate it, we recommend waiting 48 hours following delivery confirmation as some tracking displays a delivered status prior to their arrival at the destination.
If it has been more than 48 hours following the delivery confirmation:
- Look for a notice of attempted delivery left by the carrier.
- Look around the delivery location for your package (On the porch, by your garage etc.)
- See if someone else in your household or a neighbor accepted the delivery.
- Verify the shipping address used by the carrier AND on your order was correct.
- Some packages travel through multiple carriers, double-check your mailbox or wherever you normally receive mail.
If your order is still missing after following the above, you will need to contact the carrier to report the missing package. Unfortunately, once an order is designated as 'Delivered' by the carrier we are unable to report it as missing. Please use the links below to report the missing package to the carrier.
USPS - Where Is My Package
FedEx - Report Missing Package
UPS - Where Is My Package