Problems with My Order

If you have received a part that was damaged, defective, incorrect, or if you are missing an item from your order please fill out the form below with your email address, order number, and an explanation of the order issue.  The more information you supply upfront helps to expedite the replacement process. 

Please read and acknowledge the policies Below before submitting this form. Note that our standard policy is to offer a replacement item or if there are extenuating circumstances an in store credit. We are not authorized to offer a refund.

Damaged / Incorrect / Missing Items

If your order was damaged, is incorrect or is missing an item(s), please notify customer service within 10 days of receiving your order. If we do not notate your account within 10 days we cannot guarantee that we will be able to offer you a replacement order.

Once the damaged/incorrect/missing item has been reported and confirmed by our staff, a new part will be sent to replace the item.

Defective Items

Customers claiming a defective part under this warranty will receive a replacement part from the manufacturer. This warranty does not entitle the customer to a refund for the defective part, original shipping charges, repair/installation costs, nor any additional costs related to the failure of the defective part.

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